Refund policy

Exchange & Refund Policy – DARK N SCENTS (darknscents.pk)

At DARK N SCENTS, we want you to shop with confidence. If you're not satisfied, we offer a simple and transparent 15-day Exchange & Refund Policy.

Eligibility for Exchange / Refund

You have 15 days from the date you receive your order to request an exchange or refund.

To be eligible:

  • The perfume must not be used more than 10–15 sprays.

  • Test it 2–3 times, and if you don't like it, keep it aside for exchange.

  • The bottle must be in good condition (not damaged or tampered).

How to Request an Exchange / Refund

To initiate the process:

  • Contact us on WhatsApp: [Your WhatsApp Number]

  • Our team will ask for a quick picture of the perfume bottle.

  • This is to verify usage (within the allowed spray limit).

  • Once verified, our team will guide you through the next steps.

Note: Items sent back without prior approval will not be accepted.

Exchange Policy

Once your return is approved, your exchange will be processed.

  • The customer will dispatch the product they wish to exchange and bear the delivery charges.

  • DARK N SCENTS will cover the shipping cost of the replacement product.

  • Exchange orders will be delivered with 0 COD if the exchanged product has the same value.

  • If exchanging for a product with a different price, the price difference will be adjusted accordingly.

Refund Policy

After receiving and inspecting your returned product, we will notify you on WhatsApp.

Once it is confirmed that the product is in the same condition and quantity as shown in the photos shared by the customer, your refund will be processed to your provided bank account.

Refunds are completed within 2–3 working days.

Damaged / Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged product

  • A defective item

  • The wrong product

Contact us immediately on WhatsApp so we can resolve the issue as quickly as possible.

Important Conditions

We may not accept exchange or refund requests in the following cases:

  • The request is made after 15 days of delivery.

  • The product has been used beyond 10–15 sprays.

  • The bottle is damaged, tampered with, or excessively used.

  • The item is returned without prior approval.

Need Help?

For exchanges, refunds, or damaged items, simply send us a message on WhatsApp. 03311200603

DARK N SCENTS
Scents That Define You